Customer Engagement Survey, The Walnuts Leisure Centre
The London Borough of Bromley is seeking residents’ views on what you would like to be included in any redevelopment of the leisure centre in Orpington (The Walnuts). Any redevelopment of a community leisure centre is a considerable investment of public money, so taking the opportunity to influence decision making is important.
The Council has appointed Alliance Leisure Ltd, specialists in leisure centre development, to assist us in planning for the future. We are seeking views from residents who use the centre, as well as those that do not currently use the centre, on your priorities for future leisure facilities on site.
The survey will take between 5 and 10 minutes to complete, please ignore the numbering that appears in the survey as this depends on previous answers you have given. You will also have the opportunity be entered into a prize draw to win one of six £50 Glades vouchers.
In addition to this survey, the Council, together with Alliance Leisure will be hosting a number of focus groups for residents - this is an interactive opportunity to talk and think about future leisure centre facilities at the Walnuts. There is a £20 Glades voucher available for those who attend. Places are limited, and Alliance Leisure will be selecting people at random to attend these sessions.
Any e-mails given will only be used as part of this exercise, however, you should note you may be contacted by the Council or by Alliance Leisure Ltd who will be given access to your details.
Questions
1. Do you currently use the The Walnuts Leisure Centre?
Yes
No
2. Are you a resident of The London Borough of Bromley?
Yes
No
3. How often do you currently use The Walnuts Leisure Centre?
Less than once per week
Once a week
Twice a week
Three times a week
More than three times a week
4. How long does it typically take you to travel to The Walnuts Leisure Centre?
Less than 5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
20-25 minutes
25-30 minutes
More than 30 minutes
5. How do you travel to The Walnuts Leisure Centre?
Walk
Cycle
Public transport
Car
Other (please specify)
6. What facilities do you use at the current The Walnuts Leisure Centre? (Please select all that apply)
Main Pool
Learner Pool
Gym
Exercise Classes
Studio Cycling
Soft Play
Sports Hall
Squash Courts
Cafe
Other (please specify)
7. How would you rate The Walnuts Leisure Centre?
Very good
Good
Acceptable
Poor
8. When was the last time you completed any type of moderate exercise/activity at The Walnuts Leisure Centre? (Moderate intensity activity will raise your heart rate, and make you breathe faster and feel warmer than normal e.g. brisk walking, cycling)
Within the last week
Within the last month
More than a month ago
I don't do any moderate exercise
9. What are your reasons for being active? (Please select all that apply)
Improve fitness
Maintain/Improve health
Improve sports performance
Increase strength
Manage my weight
Increase flexibility
Gain confidence
Increase mobility
Improve mental wellbeing
Social interaction
Meet up with friends
I am not active
Other (please specify)
10. What prevents you doing more exercise than you currently do? (Please select all that apply)
Nothing – I’m active enough
Cost
Access to facilities
Transport issues
No motivation
Lack of time
Don't want to exercise on my own
Confidence
Don't know how to get started
Not fit enough to get started
Other (please specify)
11. Are you currently a member or user of any other fitness or sports clubs?
Yes
No
12. If yes, which one/s?
13. Do you attend a gym or leisure facility on a casual or pay as you go basis?
Yes
No
14. If yes, which one/s?
15. Would a redevelopment of the existing leisure centre encourage you to use the centre more often?
Yes
No
16. Please explain why not?
17. FITNESS: Which of the following fitness facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Gym
Group Exercise Studio
Group Cycling Studio
HIIT Studio (High Intensity Interval Training)
Health Improvement Activities
Health Improvements (Physiotherapy or Rehabilitation)
Mind & Body (Yoga/Pilates)
Other (please specify)
These are not important to me
18. SWIMMING: Which of the following Swimming facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Main Pool
Learner Pool
Adult Lane Swimming
Family Swimming Sessions
Swimming Clubs
Splash Play
Other (please specify)
These are not important to me
19. FAMILY: Which of the following Family facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Soft Play
Sensory Play (such as sensory lights/music therapy/activities experienced through a child's senses)
Water Based Inflatables
Creche
Children's Parties
Other (please specify)
These are not important to me
20. ACTIVE SENIORS: Which of the following Active Senior facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Power Assisted Equipment/Toning
Water Based Classes
Social and Group Activities
Other (please specify)
These are not important to me
21. SPORTS: Which of the following Sports facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Badminton
Squash
Table Tennis
Gymnastics
Five a Side Football
Basketball
Netball
Futsal
Other (please specify)
These are not important to me
22. SOCIAL/COMMUNITY SPACES: Which of the following would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Cafe
Meeting Rooms
Wi-Fi
Social Events
Flexible working
Other (please specify)
These are not important to me
23. If you have visited the centre previously when was it?
Last week
A few weeks ago
A month ago
A few months ago
6 months ago
A year ago
More than a year ago
I have never used the centre
24. Are you a resident of The London Borough of Bromley?
Yes
No
25. If you were to use the centre how would you get there?
Walk
Cycle
Public transport
Car
Other (please specify)
26. How long would it typically take you to travel to The Walnuts Leisure Centre?
Less than 5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
20-25 minutes
25-30 minutes
More than 30 minutes
27. When was the last time you completed any type of moderate exercise/activity? (Moderate intensity activity will raise your heart rate, and make you breathe faster and feel warmer than normal e.g. brisk walking, cycling)
Within the last week
Within the last month
More than a month ago
I don't do any moderate exercise
28. What are your reasons for being active? (Please select all that apply)
Improve fitness
Maintain/improve health
Improve sports performance
Increase strength
Manage my weight
Increase flexibility
Gain confidence
Increase mobility
Improve mental wellbeing
Social interaction
Meet up with friends
I'm not active
Other (please specify)
29. What prevents you doing more exercise than you currently do? (Please select all that apply)
Nothing – I’m active enough
Cost
Access to facilities
Transport issues
No motivation
Lack of time
Don't want to exercise on my own
Confidence
Don't know how to get started
Not fit enough to get started
Other (please specify)
30. What type of facilities or activities would you or your family undertake in your leisure time?
Recreational walking
Strenuous walking i.e. power/long distance
Jogging/running
Cycling
Swimming
Use of a gym
Indoor exercise classes
Outdoor exercise classes
Football
Badminton
Tennis
Squash
Rugby
Netball
Gardening
None
Other (please specify)
31. Are you currently a member of a gym or leisure facility?
Yes
No
32. If yes, which one/s?
33. Do you attend a gym or leisure facility on a casual or pay as you go basis?
Yes
No
34. If yes, which one/s?
35. Would a redevelopment of the existing leisure centre encourage you to use the centre more?
Yes
No
36. Please explain why not?
37. FITNESS: Which of the following fitness facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Gym
Group Exercise Studio
Group Cycling Studio
HIIT Studio (High Intensity Interval Training)
Health Improvement Activities
Health Improvements (Physiotherapy or Rehabilitation)
Mind & Body (Yoga/Pilates)
Other (please specify)
These are not important to me
38. SWIMMING: Which of the following Swimming facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Main Pool
Learner Pool
Swimming Lessons
Adult Lane Swimming
Family Swimming Sessions
Swimming Clubs
Splash Play
Other (please specify)
These are not important to me
39. FAMILY: Which of the following Family facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Soft Play
Adventure Play
Sensory Play
Water Based Inflatables
Creche
Children's Parties
Other (please specify)
These are not important to me
40. ACTIVE SENIORS: Which of the following Active Senior facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Power Assisted Equipment/Toning
Water Based Classes
Social and Group Activities
Other (please specify)
These are not important to me
41. SPORTS: Which of the following Sports facilities/activities would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Badminton
Squash
Table Tennis
Gymnastics
Five a Side Football
Basketball
Netball
Futsal
Other (please specify)
These are not important to me
42. SOCIAL/COMMUNITY SPACES: Which of the following would you like to see at any proposed redevelopment of the leisure centre? (Please select all that apply)
Cafe
Meeting Rooms
Wi-Fi
Social Events
Flexible working
Other (please specify)
These are not important to me
DEMOGRAPHICS
43. What age are you?
Under 16
16-24
25-34
35-44
45-54
55-64
65-74
75+
44. What gender are you?
Male
Female
Non-Binary
Prefer not to say
Other (please specify)
45. Please indicate your sexual orientation:
Heterosexual/straight
Gay woman/lesbian
Gay man
Bisexual
Prefer not to say
Other (please specify)
46. Are your day-to-day activities limited because of a health condition or disability which has lasted, or is expected to last, at least 12 months (including any conditions related to old age)?
Yes
No
Prefer not to say
47. Are you in employment?
Yes - Full time
Yes - Part time
No
Retired
Other (please specify)
48. To help us monitor our equal opportunities policy, please indicate to which of these ethnic backgrounds you consider that you belong
White British
Irish
Gypsy or Irish Traveller
Any other White background
White and Black Caribbean
White and Black African
White and Asian
Any other Mixed/Multiple Ethnic background
Indian
Pakistani
Bangladeshi
Chinese
Any other Asian/Asian British background
African
Caribbean
Any other Black/Black British background
Arab
Other (please specify)
49. Do you belong to a religion or faith group?
No
Yes - Christian
Yes - Muslim
Yes - Buddhist
Yes - Jewish
Yes - Sikh
Yes - Hindu
Other (please specify)
Prefer not to say
50. Please provide the first part of your postcode, up to four characters as per the example BR14 3UH, please provide BR14
51. Would you be interested in attending a Focus Group as mentioned at the top of the survey?
Yes
No
52. Would you prefer the Focus Group to be in person or online?
In Person
Online
I don't mind
53. Please leave your email address below and someone will be in touch should you be selected (Please note all email addresses will only be held and used for Focus Group purposes and will be deleted afterwards)
54. Would you like to be entered into the prize draw with the chance to win one of six £50 vouchers?
Yes
No
55. To be entered into the prize draw, please enter you email address below (Please note all email addresses will only be held and used for prize draw purposes and will be deleted afterwards)
END OF THE SURVEY, PLEASE CLICK SUBMIT
Thank you for completing this survey. Leisure-net Solutions is collecting this data on behalf of The London Borough of Bromley. You can see our privacy policy regarding your data at https://leisure-net.org/privacy-policy/
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