Moving Communities - Customer Experience Survey

1. How old are you?

2. When was your last visit to the leisure centre? Please select one answer only

In this section, we are going to ask you some questions around the activities you have done

3. In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate? This may include sport, exercise and brisk walking or cycling for recreation or to get to and from places but should not include housework or physical activity that is part of your job. Please select one answer only

4. Why have you not used the leisure centre in September 2021? Please select all that apply

5. Thinking about the future, to what extent do you agree or disagree with the following statements? Please select one answer per statement

6. Do you have any additional comments you would like to make about the leisure centre? If so, please enter in the box below.

In this first section, we are going to focus on the activities you have done and your experience of using the leisure centre on your last visit.

7. What was the main activity you participated in on your last visit to the leisure centre? Please select only one answer.

8. How comfortable or uncomfortable did you feel participating in activity during your last visit to the leisure centre?

9. You said you felt uncomfortable participating in activity during your last visit to the leisure centre. Why do you say this? Please select all that apply

10. How comfortable or uncomfortable did you feel spectating an activity during your last visit to the leisure centre?

11. You said you felt uncomfortable spectating an activity during your last visit to the leisure centre. Why do you say this? Please select all that apply

12. How did you feel about the Covid-19 safety measures that were in place during your last visit to the leisure centre?

13. You said the Covid-19 safety measures that were in place during your last visit to the leisure centre were inadequate. What additional measures would you like to see implemented? Please select all that apply

14. Overall, during your last visit to the centre, how satisfied or dissatisfied were you with the overall experience? Please select one answer only

15. How likely would you be to recommend your centre on a scale of 0 to 10, with 0 being Extremely unlikely and 10 being Extremely likely?

16. Which method(s) of transport did you use on your last visit to the leisure centre? Please select all that apply.

In this section, we are going to ask you some questions about your activity levels

17. In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate? This may include sport, exercise and brisk walking or cycling for recreation or to get to and from places but should not include housework or physical activity that is part of your job. Please select one answer only

18. In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate within the leisure centre and its grounds (this includes any courts, pitches etc. run by the centre)? Please select one answer only

19. In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate outside of the leisure centre and its grounds (this excludes any courts, pitches etc.)? This may include sport, exercise and brisk walking or cycling for recreation or to get to and from places but should not include housework or physical activity that is part of your job. Please select one answer only

In this section, we are going to ask you some questions about the impact of the leisure centre

20. To what extent do you agree or disagree with the following statements? Please select one answer per statement.

21. To what extent do you agree or disagree with the following statements? Please select one answer per statement.

In this section, we would like to ask about your future plans for exercise and activity

22. Thinking about the future, to what extent do you agree or disagree with the following statements? Please select one answer per statement.

23. Do you have any additional comments you would like to make about your last visit to the leisure centre? If so, please enter in the box below.

And finally, a few more questions about you.

24. Are you.....? Please select one answer only

25. Please enter your postcode. Please note that the data will only be used to track the geographical areas where users are based, and not to identify any individuals.

26. The Chief Income Earner is the person with the largest income, whether from employment, pensions, state benefits, investments or any other source. If two or more related people in the household have equal income, please think of this question with the oldest in mind. The Chief Income Earner can be of either sex, with no preference to either. Please indicate which one of the following best describes the profession of the chief income earner in your household? Please select one answer only.

27. Do you have a longstanding physical or mental condition or illness that has lasted or is likely to last 12 months and which has a substantial adverse effect on your ability to carry out day-to-day activities? Please select all that apply

28. To help us monitor our equal opportunities policy, please indicate to which of these groups you consider that you belong. Please select one answer only.

29. Did you use a leisure card or membership or similar scheme to get reduced admission to the facility last time you visited? Please select one answer only.

30. On what basis are you eligible for this card? Please select one answer only.

Thank you for completing the survey