Leisure Insights - Customer Experience Survey
Welcome! Thank you for taking part in this survey.
Questions
To begin, please provide us with some details about you
1. How old are you?
2. Have you used this leisure centre in 2021?
Yes
No
Activity Questions
In this first section, we are going to ask you some questions around the activities you have done.
3. What was the main activity you participated in on your last visit to the leisure centre? Please select only one answer.
Badminton
Group exercise
Fitness (gym)
Martial arts
Indoor football
Gymnastics
Basketball/volleyball
Swimming or other pool-based activity
Tennis
Other indoor activity
Other outdoor activity
A spectator
Another type of activity (e.g. non-sporting)
4. Which method(s) of transport did you use on your last visit to the leisure centre? Please select all that apply.
Driving (either yourself or somebody driving you)
Public transport (e.g. bus/train etc.)
Walking
Cycling
Other (please specify)
Experience
In this section, we are going to focus on your experiences of using the leisure centre.
5. How satisfied or dissatisfied were you with both of the following aspects of your last visit to this facility? Please select one answer per statement.
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Not used
Not applicable
Cleanliness of changing areas
Cleanliness of activity areas
6. During your last visit to the centre, how confident or not did you feel in the Covid-19 related protocols in place? Please answer on a scale of 0-10 where 0 is not at all confident and 10 is extremely confident.
n/a
0
1
2
3
4
5
6
7
8
9
10
Confidence
7. Overall, during your last visit to the centre, how satisfied or dissatisfied were you with the overall experience? Please select one answer only.
Very satisfied
Quite satisfied
Nether satisfied nor dissatisfied
Quite dissatisfied
Very dissatisfied
Don't know
8. How likely are you to recommend this centre to a colleague or friend? Please answer on a scale of 0-10 where 0 is not at all likely and 10 is extremely likely.
n/a
0
1
2
3
4
5
6
7
8
9
10
NPS
Impact of the centre
In this section, we are going to ask you some questions about the impact of the leisure centre.
9. In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate? This may include sport, exercise and brisk walking or cycling for recreation or to get to and from places but should not include housework or physical activity that is part of your job. Please select one answer only.
0 days
1 day
2 days
3 days
4 days
5 days
6 days
7 days
10. In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate within the leisure centre and its grounds (this includes any courts, pitches etc. run by the centre)? Please select one answer only.
0 days
1 day
2 days
3 days
4 days
5 days
6 days
7 days
11. In the past week, on how many days have you done a total of 30 minutes or more of physical activity, which was enough to raise your breathing rate outside of the leisure centre and its grounds (this excludes any courts, pitches etc.)? This may include sport, exercise and brisk walking or cycling for recreation or to get to and from places but should not include housework or physical activity that is part of your job. Please select one answer only
0 days
1 day
2 days
3 days
4 days
5 days
6 days
7 days
12. To what extent do you agree or disagree with the following statements? Please select one answer per statement.
Strongly agree
Tend to agree
Tend to disagree
Strongly disagree
Don't know
I didn't miss exercising at the leisure centre when it was required to close during the 2021 lockdown phase
I exercise more intensely when I'm doing an activity in an informal setting (e.g. at home/in a park etc.) as when I'm doing an activity at the leisure centre
I prefer exercising at the leisure centre to exercising in a more informal setting (e.g. at home/in a park etc.)
The staff at the leisure centre provide me with the guidance I need to be active
Future
In this section, we would like to ask about your future plans for exercise and activity
13. Thinking about the future, to what extent do you agree or disagree with the following statements? Please select one answer per statement.
Strongly agree
Tend to agree
Tend to disagree
Strongly disagree
Don't know
In the next six months - I intend to exercise at least once a week at the leisure centre
The leisure centre does not play a significant role in the lifestyle I want to live
I intend to exercise more often at the leisure centre than in more informal settings (e.g. at home/in the park etc.)
I intend to exercise at the leisure centre more often than I did last week
And finally, a few more questions about you.
14. Are you .....?
Female
Male
Other/prefer not to say
15. Please enter your postcode. Please note that the data will only be used to track the geographical areas where users are based, and not to identify any individuals.
16. The Chief Income Earner is the person with the largest income, whether from employment, pensions, state benefits, investments or any other source. If two or more related people in the household have equal income, please think of this question with the oldest in mind. The Chief Income Earner can be of either sex, with no preference to either. Please indicate which one of the following best describes the profession of the chief income earner in your household? Please select one answer only.
High managerial / administrative or professional e.g. doctor/lawyer/medium or large company director (50+ people)
Intermediate managerial / administrative or professional e.g. teacher/manager/accountant
Supervisor / administrative or professional e.g. policeman/nurse/secretary/self-employed
Skilled manual worker e.g. mechanic/plumber/electrician/lorry driver/train driver
Semi-skilled or unskilled manual worker e.g. waiter/factory worker/receptionist/labourer
House-wife / house-husband
Unemployed
Student
Retired
17. Do you have a longstanding physical or mental condition or illness that has lasted or is likely to last 12 months and which has a substantial adverse effect on your ability to carry out day-to-day activities? Please select all that apply.
Yes - physical condition or illness
Yes - mental condition or illness
Yes - other
No
Prefer not to say
18. To help us monitor our equal opportunities policy, please indicate to which of these groups you consider that you belong. Please select one answer only.
White - White British
White - Irish
White - Gypsy or Irish Traveller
Any other White background
Mixed/multiple ethnic groups - White and Black Caribbean
Mixed/multiple ethnic groups - White and Black African
Mixed/multiple ethnic groups - White and Asian
Any other Mixed/multiple ethnic background
Asian/British Asian - Indian
Asian/British Asian - Pakistani
Asian/British Asian - Bangladeshi
Asian/British Asian - Chinese
Any other Asian/Asian British background
Black/African/Caribbean/Black British - African
Black/African/Caribbean/Black British - Caribbean
Any other Black/Black British Background
Other ethnic group - Arab
Any other ethnic group
Prefer not to say
19. Did you use a leisure card or membership or similar scheme to get reduced admission to the facility last time you visited? Please select one answer only.
Yes
No
20. On what basis are you eligible for this card? Please select one answer only.
Junior/Student/Jobseeker/Senior Citizen/Disabled/Single parent/Unemployed/Universal credit
Adult membership/Family membership/Local resident/Corporate membership
Recontact
As the Covid-19 pandemic continues to evolve, we are interested in monitoring how it affects our customers.
21. Are you happy for us to contact you via text message on a monthly basis to enquire about your activity levels and usage of our leisure centre? Please note there will only be a few short questions and you can unsubscribe to the text messages at any time.
Yes
No
22. Thank you for letting us contact you via text message on a monthly basis to enquire about your activity levels and usage of our centre. Please can you provide the best number to reach you on.
Thank you for completing the survey. If you have any questions in relation to it please contact sarahforster@leisure-net.org
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