SportsDock Customer Survey
SportsDock Customer Survey
Questions
*1. How likely would you be to recommend SportsDock on a scale of 0 to 10, with 0 being Extremely unlikely and 10 being Extremely likely?
n/a
0
1
2
3
4
5
6
7
8
9
10
NPS
2. If you have scored 0 to 6, what is the main reason you have scored us so low?
3. If you have scored 7 to 8, what can we do to improve?
4. If you have scored 9 to 10, what is the main reason you have scored us so high?
*5. Does SportsDock meet your expectations?
Yes
No
*6. If 'No' why?
MEMBERSHIPS
*7. What Membership do you currently have?
Gold
Silver
Bronze
Non-Member
*8. Which of the following best describes you?
Public
Staff
UEL Student
Other Student
*9. Do you live on campus?
Yes
No
*10. Do you feel your membership offers good value for money?
Yes
No
N/A
11. Why?
STAFF AND CUSTOMER SERVICE
12. How would you rate the following staff in terms of being friendly and approachable?
n/a
Very Poor
Poor
Average
Good
Excellent
Receptionists
Fitness Instructors
Sports Assistants
Exercise Class Instructors
*13. Is there a staff member that has helped you or impressed you during the last 6 months?
Yes
No
*14. If 'Yes' please provide their name.
15. Do you have any additional comments or feedback regarding SportsDock staff?
FITNESS CENTRE
16. How would you rate the following areas of the Fitness Centre:
n/a
Very Poor
Poor
Average
Good
Excellent
Range and quality of gym equipment
Cleanliness of gym equipment
Maintenance of gym equipment
Quality of gym inductions
Quality of fitness programmes
17. Do you have any comments or further improvements you would like to see?
STUDIO
18. How would you rate the following areas of the studio and class timetable?
n/a
Very Poor
Poor
Average
Good
Excellent
Range and quality of exercise classes
Cleanliness of studio equipment
Maintenance of studio equipment
Delivery of exercise class by the instructor
19. Do you have any comments or further improvements you would like to see?
SPORTS PROVISION
20. How would you rate the following areas of sports provision at SportsDock? (I.e. Sport taking place in the sports halls or the all-weather football pitch)
n/a
Very Poor
Poor
Average
Good
Excellent
Maintenance of sports equipment
Cleanliness of sports arenas
Range and quality of organised sport sessions
*21. Do the sports activity bookings (i.e. hire of a basketball court, football pitch etc.) offer good value for money?
Yes
No
N/A
22. Do you have any comments or further improvements you would like to see?
SHOWER AND CHANGING FACILITIES
23. How would you rate the shower and changing facilities at SportsDock?
n/a
Very Poor
Poor
Average
Good
Excellent
Shower and changing room provision
Cleanliness of shower and changing facilities
24. Do you have any comments or further improvements you would like to see?
CAFE
25. How would you rate the following areas of the cafe at SportsDock?
n/a
Very Poor
Poor
Average
Good
Excellent
Cleanliness of cafe area
Range and quality of food and beverage
Friendliness of cafe staff
26. Do you have any comments or further improvements you would like to see?
IMPROVEMENTS
27. SportsDock currently sells a wide range of sports and fitness equipment, including: badminton rackets, yoga mats, boxing gloves, skipping ropes and much more.
Are there any additional products you would like to see available to purchase at SportsDock?
28. Do you have any further feedback or comments?
Submit